All Learners have the right to challenge the outcomes of their assessment, if they consider the assessment has not been carried out properly. Learners might appeal on a variety of issues listed below:

Conduct of the assessment
Adequacy of the range, nature and comprehensiveness of the evidence when set against the national standards and evidence requirements
The opportunities offered in order to demonstrate competence of attainment
Access to assessment
Process of assessment
Access to Internal Verification
The handling of an appeal
Administrative issues e.g. failure to register/apply for certification
If a Learner wishes to appeal the appeal is to be lodged with the centre co-ordinator within 20 days of the Learner being notified of the assessment decision. The centre co-ordinator will then attempt to find a solution with the Learner, Assessor/Tutor and Internal Verifier.

Failing this, the centre co-ordinator will:

Set a date for the appeal to be considered by the appeals panel
Notify the External Verifier that an appeal has been lodged and gives detail of how it will be heard, including the composition of the appeals panel
The appeals panel will meet to consider the appeal within 30 working days of the centre co-ordinator receiving the appeal
No-one involved in the original assessment will be on the panel